To set up Class Reminders you will need to go to Communications Hub (left hand side menu) -> Click the "+" sign and then Click Get Started


Click into the Category Before or After Something Happens -> When Should I Send Message -> Add in how far in advance you wish to send this message (Minutes, Hours, Days) -> Make sure to select both "Before" and "A Class Starts" -> Then click the Next button -> What is the name of your rule -> Click Next Configure Message


Configuring your message -> Click into Send An Email -> Make sure you Slide to Turn On Email Message -> You will now add your Email Subject (what your clients will see in their inbox) -> Start creating your message. You can copy and paste the template variables below the email body if you wish (Ex: the variable: {{person.first_name}} will pull the persons first name into your email, wherever you past this variable. These variables help personalize the message to your clients. Once you create your message you will need to hit Save below the template variables. To activate your communication, be sure to slide the slider located under the robot's face on the left to "Activated". This reminder will now send based on the timeframe you set the reminder for. You can also create multiple reminders, for example 24 hours and 30 minutes before a scheduled class.

email screenshot

*You can also send Text Message and Web App Alerts-> You will follow the same directions as you did for the Send An Email and make sure you Slide to Turn On Message to make message activate and click Save. Your clients will receive the web app notifications if they have added your custom web app to their mobile device.

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