An active client is any client that satisfies one (1) of the following:

  1. A client account is created.

  2. A spot has been reserved in a class.

  3. A package has been purchased.

  4. A client checks into class.

  5. A client's reservation has been canceled or uncanceled.

  6. A client paid an invoice as part of a membership.

  7. A payment on an invoice fails.

  8. A client started a new membership.

Please note that once a client account becomes "active", it will remain active until 30 days of inactivity.

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